Edit or remove this section under Appearance > Theme Customizer

Personal Skills Training

Dealing with Demanding Customers

Duration: One Day

Details

This course is designed to identify gaps and a lack of essential skills within existing customer care functions through an in-depth analysis process. The development of levels of customer service is then encouraged through demonstration, concrete examples and role-play, leading to lasting repeat business.

This course is designed in an interactive way so that delegates learn by doing through a series of activities including questionnaires, discussion and role play.

The course is separated into 4 modules allowing customisation according to the specific requirements of your organisation.

  1. Understanding loyalty, expectations and your responsibilities around customer care.
  2. Examination of current processes – what is working and where is there an opportunity for improvement?
  3. Identifying and delivering levels of customer service – and formulating a process for continuous improvement.

Formulating an action plan to achieve excellence in customer service within your organisation.

Get In Touch

Your Name (required)

Your Email (required)

Contact Phone (required)

Interested in:

Subject

Your Message