This highly practical course can be divided and aimed at two separate groups of delegates; those dealing directly with members of the public and those who may be office and/ or dealing with corporate clients.  The course aims to considerably advance the quality of customer service provided by employees to their internal and external customers.

The course focuses on the mechanisms of how to deliver high quality customer care. Going beyond conventional techniques focus is made on the:

• key attitudes both of the customer and the delegate
• behavioural responses and what to expect
• critical skills underpinning a lasting standard of excellence

Maximum impact is gained from a comprehensive range of realistic scenarios highlighting key learning points for improved internal and external customer service.